Moving money across currencies is high-stakes and opaque, rates shift, fees hide, and one wrong field costs real money. I designed a foreign-exchange platform that makes the rate, the fee, and the outcome clear before you commit.
live-platform figures reported by the business & stakeholders · as of May 2025
Sr. Product Designer — FX Online, Emirates NBD
Team of 8 — architects, 4 backend, 2 frontend, me on design
Sept 2024 – Apr 2025 · Dubai
Figma · usability testing
Designed a responsive FX deal-order platform for RMs and traders — research, the two-desk journeys, the rate-negotiation flow, dashboards, login and edge cases.
16,265 deals booked and 262Mn AED in revenue reported on the platform by May 2025; 400+ RMs and traders onboarded.
Live rates that move every millisecond, a 90-second booking window, and audit & compliance requirements across two desks.
At Emirates NBD, Relationship Managers and Treasury negotiate foreign-currency deals where the market rate updates every millisecond. The job was to simplify a brutally complex, time-pressured system, so RMs and Traders could agree a rate and book a deal with confidence, fast.
The headline rate wasn't the real cost, fees appeared only at the end.
Quotes changed mid-flow, leaving users unsure what they'd actually pay.
Transfers can't be undone, but the UI gave no confident final review.
Mobile, tablet and desktop each behaved differently.
A cross-border transfer, the core task. Before vs. after the redesign.
Research the real anxieties, prototype the transparent flow, and validate it sprint by sprint.
voices from research
Rate, fee and final amount together, so the user decides with full information.
It nudges conversion short-term but destroys the trust the whole product depends on.
Interviews showed the blocker wasn't speed, it was not trusting the rate and fearing hidden fees.
Designed a quote that shows rate, fee and exact amount received together, with a locked-rate countdown.
Usability-tested the transparent flow vs. the old one, faster transfers and far higher trust in the rate.
Delivered a responsive design system so the flow stayed consistent across mobile, tablet and desktop.
From the dense legacy trader terminal to one clear deal-order canvas, verify the client, see rate, margin & profit together, and book before the 90-second window closes.
drag to compare ⇆
The RM opens a clean deal-order canvas, setup on the left, live amounts and rate on the right.
One tap confirms the customer and pulls their details, no re-typing what the bank already knows.
Market quotes, post-margin rates and the live booking countdown, all in one confident view.
When the 90-second rate expires, a clear timeout state lets the RM refresh instead of guessing.
Users see the true cost upfront and complete transfers faster, with confidence.
Transparency at the quote reduced abandonment at the scary final step.
A responsive design system kept the experience consistent on every device.
A responsive design system and transparent-quote patterns, documented and handed to engineering, so cost-clarity held across every device and future flow.
Accessibility was built into the system — AA-contrast tokens, clear focus states and legible numerals for amounts and rates — so the quote stayed readable and trustworthy for everyone.